1.Introduction
This Refund Policy governs refunds, cancellations, and service adjustments provided by Oxford Management Consultancy Ltd (OMC).
This Policy is aligned with applicable laws of the United Arab Emirates. By engaging OMC, you agree to this Policy.
2.Nature of Services
OMC provides professional, advisory, and administrative services including:
- Business formation
- PRO and government liaison
- Tax and compliance
- Banking assistance
- Accounting and bookkeeping
- Branding, digital, and technology services
These services may involve consultation, documentation, coordination with authorities, and third-party engagement.
3.General Principles
Refunds are assessed based on:
- Service stage
- Work completed
- Costs incurred
- OMC reserves the sole discretion to determine refund eligibility in line with this Policy and UAE law
- Where applicable, OMC may prioritize service correction over refund
4.Service Quality Commitment
OMC will deliver services:
- In accordance with agreed scope
- With reasonable care and professional standards
- In compliance with UAE regulations
If a service is materially deficient, OMC may, at its discretion:
- Re-perform the service; or
- Offer a partial or full refund
5.Refund Eligibility
5.1 Before Service Commencement
- Cancellation before work begins may be eligible for refund
- A minimum administrative fee will be deducted
5.2 After Service Commencement
Once work has started, refunds (if any) will be:
- Partial only
- Based on work completed, time spent, and costs incurred
5.3 Undelivered Services
If OMC is unable to deliver due to internal reasons, a proportional refund will be issued.
5.4 Government or Bank Rejection
- Government fees and third-party costs are non-refundable
- Service fees may be partially refundable depending on processing stage
5.5 Duplicate Payments
Duplicate or excess payments will be refunded after verification.
6.Non-Refundable Conditions
No refunds will be provided in cases of:
- Change of mind after service initiation
- Client delay, non-cooperation, or document failure
- Incorrect or misleading information provided by the client
- Completed services delivered as agreed
Any third-party costs including:
- Government fees
- Bank charges
- External provider costs
7.Cryptocurrency Payments
Where payments are made in cryptocurrency, refunds, if approved, may be processed in fiat or alternative method.
Refund value may differ due to:
- Market volatility
- Conversion rates
- Transaction fees
OMC shall not be liable for any loss due to crypto price fluctuations.
8.Cancellation Policy
- Cancellation is allowed before service initiation
- After commencement, cancellation is subject to work completed, costs incurred, and refund eligibility
9.Chargebacks and Payment Disputes
- Clients agree not to initiate unjustified chargebacks
- In case of dispute, OMC reserves the right to provide service records and agreements as evidence
Fraudulent or abusive chargebacks may result in:
- Service termination
- Legal action
10.Refund Processing
- Approved refunds will be processed within 7–14 business days
- Refunds will be issued via original payment method, or alternative method where required
- Administrative, banking, and processing fees may be deducted
11.Dispute Resolution
OMC will attempt to resolve disputes amicably.
Clients retain the right to escalate disputes to relevant UAE authorities.
12.Consumer Rights
Nothing in this Policy limits rights under UAE law.
13.Amendments
OMC may update this Policy at any time.
14.Contact
For refund or cancellation requests, contact OMC via official channels.